Melissa

Hetherington

Melissa brings a unique background in media, presentation and storytelling to real estate. With years of experience in television and broadcasting, she is known for her ability to create genuine connections and showcase homes with energy and impact. Melissa combines creativity, strategic marketing and strong communication to deliver standout campaigns and exceptional client experiences.

What do your clients commonly say you do differently?

Clients often say my strategic and highly visual approach to marketing sets me apart. By bringing the communication, presentation and storytelling skills developed throughout my television career into real estate, I’m able to create campaigns that feel elevated, engaging and memorable. I believe every home has a story worth telling, and thoughtful video and marketing can create a genuine emotional connection with buyers.

What are some core values you live by?

Integrity, honesty and transparency are values that strongly guide the way I work and communicate with others. I also place a high value on consistency, empathy, resilience and continual growth, both personally and professionally. Striving to improve, raise my standards and deliver genuine care in every interaction is incredibly important to me.

How has your career led you to the role you’re in today?

My background in television helped develop strong skills in communication, presentation and storytelling, along with a deep understanding of how to connect with people and audiences. Transitioning into real estate later in my career allowed me to bring those strengths into a completely different environment, creating a more elevated and creative approach to marketing, property presentation and client service.

Why Buxton?

Buxton aligns closely with my values around integrity, professionalism and delivering an exceptional client experience. The collaborative culture, strong reputation and high standards across the business create an environment where creativity and strategy are genuinely valued. It allows me to combine my marketing strengths with a premium level of service and support for clients.

Reviews

5.00

Melissa has a 5.00 star rating, according to realestate.com.au.

Last updated: August 2026

Mel is an elite real estate agent who goes above and beyond for her clients. We honestly couldn't have asked for better service from an agent, let alone the increcible price she helped secure. Mel is as professional as they come and is genuine and honest in her communication. We wouldn't hesitate to engage Mel again to sell future properties.

Dan Y

Bentleigh East

Melissa was so thoughtful and understanding every step along the selling process, she patiently guide things through with me and sold my property with a happy price. Her professionalism impressed me and definitely is one of the best agent in Melbourne.

Alan L

We were impressed with Mel the very first time we met her at open.. we were doing research to sell so going to other places to gauge prices. We never felt pressure, only professionalism. In the end we sold off market to the first buyers Mel showed through .. no marketing needed, no stress and a price we were very happy with. This lovely lady not only knows her stuff but is a wonderful person with integrity and heart, we felt we were lucky to have her look after us. Recommend 100%.

Ian & Tricia N

Mel was incredible to work with throughout both the sale of our current home and the purchase of our new one. She made the whole process feel easy and stress-free, was incredibly engaging, and communicated clearly every step of the way. Mel truly owned the process from start to finish and handled everything with the utmost professionalism and care. We wouldn’t hesitate to recommend her to anyone looking to buy or sell!

Yvonne K

Mel was wonderful to work with through the process of selling our property. She was very genuine and we instantly clicked with her right from when we first met. We found her to be very responsive, easy to communicate with and always professional, we would recommend Mel anyone!

Nardine O

Working with Melissa to sell our house was an outstanding experience from start to finish. Her professionalism, market knowledge, and attention to detail were exceptional, and she approached every step of the process with genuine enthusiasm and care. Melissa’s communication was clear and consistent, and her work ethic truly set her apart — she was proactive, diligent, and always focused on achieving the best possible outcome. The result on the day was better than we anticipated.

Shane A

Bentleigh East

Right from the beginning Melissa was extremely helpful and engaging. She really did enable us to sell our property and found us a new forever home. Not only does she work hard to ensure we never missed anything by checking all the boxes to ensure smooth, easy process and in return a great outcome! Her constant feedback and check in’s were always present. Melissa genuinely cared about her clients and put herself in their perspective.

K Y

Oakleigh East

Melissa is an exceptional agent. From our initial meeting and until my property was sold, she clearly explained the whole process. She is an extraordinary communicator and I felt safe in the knowledge that she genuinely understands the business of real estate. Melissa is transparent and I truly believe the real estate industry would benefit enormously from her thoughtful approach with clients. Melissa leads with authentic humanity and understands the emotional impact of selling a home.

Teresa D

Bentleigh East

I had a great experience working with Mel with selling my unit in Bentleigh. She was professional, knowledgeable about the area, and provided valuable advice throughout the entire process. Her communication was excellent, keeping me informed every step of the way, and she was always approachable and easy to work with. I appreciated her dedication, professionalism and hard work. I would highly recommend her to anyone looking to buy or sell property!

Sam C

Bentleigh

I have no hesitation recommending Mel as an agent, she got us a great result on the sale of our house in Bentleigh. This, I'm sure, was due to her warm and welcoming nature toward every person who stepped through the door. Her professionalism is second to none.

Catherine C

We knew we were in good hands with Melissa. She’s a great communicator and brings infectious enthusiasm to her work. Melissa is extremely professional in presentation and manner. She is also warm and friendly and shows genuine empathy and concern. Melissa helped us with presentation and gave clear advice regarding price and marketing. We are very grateful for all.

Jennifer W

Bentleigh

Melissa was fantastic! She helped us by our first home, making it easy smooth process. It’s a scary moment when you buy your first house but Melissa made us feel at ease. I can’t recommend her more highly! Thank you again, Melissa

Doug P

Melissa helped us purchase our first home, and we couldn’t have asked for a better experience. She was genuine, approachable, and incredibly helpful throughout the entire process, making what could have been a stressful experience feel smooth and enjoyable. We really appreciated her honesty, responsiveness, and support every step of the way. We’d happily recommend Melissa to anyone looking to buy their first home.

Chris W

As a buyer, and not being from the area, Melissa was there for me to provide her valuable insights and answer my many questions. From the moment of walking in for inspection to settlement date, she was transparent and gave me a feeling of trust. She is very genuine and responsive in her interactions and communication, and very knowledgable too! It was a pleasure to do business withe her, a great experience!

Michel K

Bentleigh

We wouldn’t hesitate to recommend Mel. She guided us through the entire selling process with professionalism, warmth and genuine care. What sets Mel apart is her authentic approach and the way she connects with people. It’s clear she understands the emotional side of selling and made us feel supported every step of the way. Mel’s enthusiasm, market knowledge & commitment delivered an outstanding result for us. It’s obvious she absolutely loves what she does, and the results speak for themselves.

Mara S

Frequently Asked

Here to help

Your Buxton agent will cover the details - here’s a clear view of what an appraisal involves.

We approach appraisals as a practical conversations, grounded in real data, local insight and what matters most to you.

Speak to us

Your Buxton agent visits your property, considers its features, location, and market conditions, and combines that with recent sales data to give you a clear, realistic view of its value.

We analyse comparable properties, current market trends, and your home’s unique qualities. From there, we provide a considered range that reflects what buyers are likely to pay.

Not at all. An appraisal is simply insight - a way to understand your home’s value and your options before making any decisions.

Typically, we recommend an in-person appraisal so we can assess your property fully. In some cases, a virtual appraisal can provide a helpful initial guide.

Agents weigh factors differently - recent sales, market conditions, and property features. At Buxton, we combine local insight, data, and experience to provide a balanced, realistic appraisal you can trust.