Voula

Hatzi

With more than 20 years of operational leadership experience, Voula leads with a calm, structured and people-first approach. Known for creating clarity and consistency behind the scenes, she supports both team performance and client experience through strong systems, clear communication and a genuine commitment to continuous improvement.

What do your clients commonly say you do differently?

I’m often told I bring clarity and calm to a fast-paced environment. Whether I’m working with agents, team members or suppliers, my focus is on clear processes, strong communication and making sure things run smoothly behind the scenes.

What are some core values you live by?

Clarity, accountability and consistency are important to me in both work and life. As a working mum, I’ve learnt the value of organisation, reliability and being present, while always following through on what needs to be done.

How has your career led you to the role you’re in today?

I’ve spent more than 20 years managing operations across hospitality and real estate. Both industries rely on systems, attention to detail and service. Over time, I was naturally drawn to refining processes, supporting teams and building structure within a business.

Why Buxton?

Buxton’s reputation is strong, but what stood out to me most was the network behind it. The multi-office collaboration creates shared knowledge, consistency and a better-supported experience for both our team and clients.